Question 1

Do you ship internationally?

Accepted Answer

Yes. We ship from Vietnam to countries within ASEAN region, with insured, tracked delivery on every order. Shipping to the US and Europe is also available.  Any customs duties, taxes, or import fees are the customer’s responsibility and are not included in the purchase price.  International orders typically arrive within 10 business days or less.

Question 2

How is my jewelry packaged and insured?

Accepted Answer

Every piece is securely packed and is fully insured until it reaches you.

Question 3

Can I track my order?

Accepted Answer

Yes — you'll receive a tracking link by email as soon as your piece ships.

Question 4

Are your diamonds certified?

Accepted Answer

Yes. Diamonds above 0.3ct come with independent certification (e.g. GIA), and every piece includes a certificate of authenticity.

Question 5

How do I know a piece is genuine?

Accepted Answer

Each item is accompanied by documentation of its materials and origin, and our team is always available to answer questions about sourcing.

Question 6

How does the bespoke process work?

Accepted Answer

It begins with a conversation — in person or virtually — about the story you want your piece to tell. From there, we sketch, source stones, and craft your piece by hand, with revisions along the way.

Question 7

How long does a bespoke piece take?

Accepted Answer

Typically 4 weeks, depending on complexity and stone sourcing. We'll give you a firm timeline once your design is confirmed.

Question 8

Is a deposit required?

Accepted Answer

Yes, a 50% deposit secures materials and atelier time, with the balance due before delivery.

Question 9

Can I resize my jewelry after purchase?

Accepted Answer

Yes — complimentary resizing is available within 14 days of purchase for most rings.

Question 10

What is your return policy?

Accepted Answer

Ready-to-wear pieces may be exchanged within 7 days in original, unworn condition. Bespoke and made-to-order pieces are final sale, given their personalized nature.

Question 11

How should I care for my jewelry?

Accepted Answer

We recommend professional cleaning frequency, storage tips, avoiding X]. Every piece includes a care card, and our team is happy to advise on any item.

Question 12

Can I book a private viewing?

Accepted Answer

Yes — private viewings can be booked directly through our Contact page or by reaching out to our concierge team.

Question 13

What payment methods do you accept?

Accepted Answer

We accept credit cards, and bank transfer, with financing available on select pieces.

Question 14

Still have a question?

Accepted Answer

Our concierge team is happy to help — Contact Us.

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Frequently Asked Questions